We follow a 14-day return policy during which a customer may return an item NOT ON SALE and that is undamaged, unworn, with original packaging and unused with tags still attached. 14 days is from when the item is received. We issue store credit/discount code in lieu of refund. You can use this store credit for making future purchases with our store.
We will provide a full refund on returns of any damaged or defective items as long as the claims are placed within the agreed upon 5 days of the item being received. If the item is damaged/defective, we ask that the customer sends us a picture as proof of defect within 5 days of receiving the item.
Customer pays the return shipping for both US and International Returns and Exchanges, except when the items are defective/damaged. Claims for damaged/defective items must be placed within 5 days of receiving the item
Returns will not be accepted if:
- Item is on sale
- Returns are received in damaged/worn condition
- Returns are received without tags attached to the item
- Returns requested after 14 days of the date of shipment date
- We suspect you’re abusing the return policy (for example by returning products on multiple occasions or on a seasonal basis)
If a return needs to be requested, just send us an email on email@example.com
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Store Credit Discount (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then a store discount code will be emailed. You can use this store discount code for future purchases with our store.
Sale items (if applicable)
Only regular priced items are eligible for returns, unfortunately sale items cannot be returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item, unless the item received is defective. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.